Collection: FAQs
Frequently Asked Questions (FAQs)
1. What is XPmart.store?
XPmart.store is an online shopping platform offering quality products with secure payments and reliable delivery across Pakistan.
2. How can I place an order?
Simply select your product, add it to cart, proceed to checkout, and complete your order by providing shipping and payment details.
3. What payment methods do you accept?
We accept secure online payment methods and Cash on Delivery (COD), subject to availability.
4. Do you offer Cash on Delivery?
Yes, Cash on Delivery is available in selected areas within Pakistan.
5. How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location.
6. How much are the shipping charges?
Shipping charges are calculated at checkout and displayed before payment.
7. Can I track my order?
Yes, tracking details may be shared via SMS or email once your order is shipped.
8. What is your return policy?
Returns are accepted only for damaged, defective, or incorrect items. Requests must be made within 48 hours of delivery.
9. Can I cancel my order?
Orders can be cancelled before shipment. Once shipped, cancellation is not possible.
10. What if I receive a damaged product?
Please contact us within 48 hours with clear images of the product and order details for assistance.
11. Do you ship internationally?
Currently, we ship only within Pakistan. International shipping may be added in the future.
12. How can I contact customer support?
You can reach us anytime at:
Email: support@xpmart.store
Website: https://xpmart.store
Last Updated: December 2025